Career / Job
Customer Support Representative — Multilingual (Germany, Remote)
French + English · remote-friendly · work across European hours
Salary
EUR 1,800 – 2,500 Per Month
Job Type
Full Time
Positions
4
Deadline
02 May 2026
About This Opportunity
CloudDesk serves 30,000+ small-business customers in 25 countries. We are expanding our support team to cover French-speaking markets (Côte d'Ivoire, Senegal, Cameroon, France) and need people who can deliver empathetic, effective support.
What you will do
- Respond to customer tickets via Zendesk (target: 4-hour first response)
- Host product onboarding calls for new subscribers via Zoom
- Escalate complex issues to the engineering team with clear documentation
- Identify patterns in customer issues and feed back to product team
Requirements & Eligibility
- Fluent French (C1+) and strong English (B2+)
- 1+ year in customer support, BPO or call centre
- Fast learner with SaaS product experience preferred
- Reliable internet connection (min 20 Mbps) and dedicated workspace
Benefits & Coverage
- 100% remote — work in GMT –1 to UTC+2 timezone
- €300/month home office allowance (first 12 months)
- Paid training and product certification
- 20 days annual leave + public holidays
How to Apply
Apply via GlobalGigz with your CV and a short cover letter in English explaining your experience in customer-facing roles. No formal test — just a 20-minute video interview.
Required Documents
- Cv